Software Maintenance & SupportSometimes project completion is just the beginning.
There are times when your company may handle post development services, like software maintenance and support, in-house. And then there are times you need to outsource software maintenance to free up your team for more immediate work. Kanda Software maintenance and support teams are competent and qualified engineers concentrating solely on maintenance and support activities. Whether it is a software installation, daily service or product support or system upgrades and improvements, Kanda team will be an efficient resource to help you maximize return on investment and improve your business processes.
When you need to hand off a legacy product, Kanda is there to step in and pick up the slack. Kanda teams have plenty of experienced personnel with skills in older languages like C, C++, VB, VBA, Client/Server architectures and many more. Our highly skilled engineers jump in and immediately begin working with bug repositories and enhancements specs to churn out point releases while minimizing time spent by your analysts and other line of business personnel.
Software maintenance and support services include:
- Direct access to experienced engineers
- Knowledgeable support personnel provides personalized service
- Guaranteed response to all inquires in a timely manner
- Support channel flexibility (phone, e-mail, instant messenger, etc.)
- Bug fixing and troubleshooting on the ongoing basis
- Upgrades and patch deployment
- Tier 1,2 and 3 support options
We’re prepared to provide second-line or even first-line support – 24×7. We fit seamlessly into your support apparatus. We assign a toll-free US number for exclusive use by your users and can even answer the phone with your company’s name. For your customers, it really is as if they’re talking to your support team – making it quite painless for you to collect maintenance revenue, while your team moves along.
At Kanda, we’re here to support you and to make it easy for you to work with us.
One of Kanda’s key strengths is how fully integrated testing and QA are in our development, maintenance and support processes. Kanda develops an exhaustive test plan and underlying test cases. Based on the plan the right personnel will troubleshoot the product, fix the defects, and test the results including regression tests to ensure that no functionality was broken by the fix and automated test suites where appropriate.