Knowledge Management

A universal Knowledge Management system that integrates all levels of an organization both vertically and horizontally holds enormous potential for increasing employee productivity, enhancing customer satisfaction, and building enterprise value.

Realizing these aims, of course, is challenging and requires a significant commitment not only to initial establishment of a Knowledge Management system but also to its on-going management and maintenance since key elements can quickly become outdated in today’s fast-evolving business environment.

Also, the emergence of Web 2.0 tools such as RSS, blogs and wikis makes fulfilling the promise of knowledge management more challenging than ever.

Yet these next-generation collaboration tools can add greatly to the value of a Knowledge Management system.

Kanda has mastered how to harness the potentially chaotic “folksonomies” of Web 2.0 tools, thereby reducing the expense and adding to the power of these rapidly evolving tools.

As part of our comprehensive Knowledge Management Solution, Kanda offers these practices:

• Application Integration – shallow and deep: databases; CRMs; ERPs; File Servers.

• Categorization, Taxonomy & Multi-faceted Navigation – Search alone is not enough. Kanda offers automated, semi-automated, and manual taxonomy creation, documentation categorization, and category management services. When documents are properly categorized and their metadata consistently maintained, both employees and customers will save time by finding the right information with the least effort.

• Workflow Development and Deployment – The process of submission, approval, modification, and obsolescence of the knowledge artifacts is almost as important as the artifacts themselves. For example, an obsolete piece of information may be more dangerous than no information at all. Kanda has in-depth expertise in developing workflows and processes that meet the highest standards.

• Governance and Procedures – Effective governance and executive involvement are imperative to insure that the Knowledge Management system is widely used and used properly. Kanda does not just help with building the knowledge management system, we actively encourage all stakeholders to become empowered in proper governance and procedures.

• Massive Content Preparation and Conversion, including XML and metadata development .